Question 1

What types of languages and content do you offer?

Accepted Answer

We offer general language courses (English, French, Spanish, etc.) as well as specialized courses, such as medical English, Business Spanish, and exam preparation. Our instructors cater to all levels, from complete beginners to advanced users. The first lesson, normally a planning session for 20 €, allows the tutor to assess your level and objectives as well as to plan the content of your future lessons.

Question 2

Can I change teachers if it doesn't suit me?

Accepted Answer

Your satisfaction is inherent in our way step by step of working.
We make it easy for your to choose a tutor. They are all recruited for their high qualifications and experience. You can read their profile, see a photograph and watch the video of any given tutor. Each tutor also offers a 15 minutes online planning session for a low fee. That allows you to meet and talk to your tutor - so they can understand and plan for what you would like. Then at your own pace you can book further  lessons with your chosen tutor.

Question 3

How does the course take place?

Accepted Answer

Classes are held online via videoconference (Zoom, Google Meet, or other methods, depending on the instructor). Once you've booked your session, you'll receive a secure link to log in at the scheduled time.

Question 4

How to book a class?

Accepted Answer

1) Choose your language, your tutor and programmme.
2) Book your classes online according to your availability.
3) Progress at your own pace, guided by experts.

Question 5

Can I take multiple subjects on the platform?

Accepted Answer

Yes, you can book classes in multiple disciplines with different teachers.

Question 6

Can my child take lessons?

Accepted Answer

Yes, our tutors offer lessons specifically adapted for children and teenagers. Some are specially trained to work with younger learners, using engaging, age-appropriate teaching methods.

When booking, you can review tutor profiles to choose the one best suited to your child’s age and learning needs.

All tutors for under 18s have provided TutorPortal.Pro with a current  official certificate of their background, indicating an absence of judicial infractions.  For example, an Enhanced UK DBS or a French Extrait de caisier judciaire.

Parents are advised to exercise normal prudence by meeting the tutor at a first session, staying in or near the room when a young person is receiving an online lesson,  and reconnecting with the tutor from time to time during a series of lessons over weeks or months.

Question 7

How can I pay for my courses?

Accepted Answer

You can pay  by Stripe.

All payments are 100% secure, processed via STRIPE, a trusted third-party provider. Your bank or credit card details are never stored on our platform.

You will receive an invoice by email for each booking to confirm your payment

Question 8

Do I need to pay a registration fee?

Accepted Answer

No, there is no registration fee. You only pay for the lessons you book.

Question 9

What if I need to cancel a class?

Accepted Answer

Your Tutor is a highly qualified professional.   Their expectation and yours is that lessons should take place as booked.   If  exceptionally you need to reschedule your booked lesson, ask your tutor by email at least one clear working day before the planned session (example, on Tuesday for a  planned Thursday lesson).  The tutor will propose alternative times for rescheduling, subject to mutual agreement.

Lessons postponed without such notice will be considered as given by the tutor.  Similarly, if a student fails to connect within 20 minutes of the scheduled start time for the lesson, the tutor will close the online meeting and the booked lesson will be counted as given. Given the step by step engagement available to students on this school-platform, booked lessons are not refundable.

Question 10

How long is a class?

Accepted Answer

The standard duration is 60 minutes, but some instructors also offer short (30 minutes) or long (90 or 120 minutes) sessions.

Question 11

Planning Session (15 minutes)

Accepted Answer

Before starting your lessons, you and your tutor will have a 15-minute planning session.
Together you’ll discuss what you want to achieve, how long it might take and how progress will be measured. During every lesson your tutor will recognise your effort and contribution,
and every 10 hours of lessons (or 15 hours in a longer series) you’ll have a short review or “faites-le-point” session to adjust your plan if needed. This structure helps you stay on track
and makes it clear how each lesson brings you closer to your goal.

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FAQ For Student